SMS Messaging (Twilio)
Send SMS to customers from an issue using templates, request reviews in one click, and keep a full SMS history.
Overview
Lets staff text customers directly from Redmine. Every message is logged on the issue, and the same Twilio setup powers the other SMS features.
Key features
- SMS template management for admins.
- “Send SMS” popup on the issue page: pick a template, edit the message and send.
- One-click review request SMS that records a note and updates an issue field.
- SMS history tab on each issue.
- Inbound reply webhook with a configurable automatic answer.
- Permission-controlled; Twilio credentials in plugin settings.
Screenshots
Screenshots coming soon.
Built for a client engagement. Client names, data and source code are kept confidential.
More notifications & messaging plugins
- Urgent Issue SMS Alerts Texts the assignee when an issue becomes urgent, and sends daily reminders while it stays open.
- Customer Email Templates Email customers from an issue using reusable templates with placeholders and image attachments, with a log on the issue.
- Customer Auto-Email Automatically emails the customer when a ticket is created and again when it is first assigned.
Have a Redmine project in mind?
Share what you need — a new plugin, a workflow change or an integration. Estimates and timelines are provided after reviewing scope and technical requirements.