Customer Email Templates
Email customers from an issue using reusable templates with placeholders and image attachments, with a log on the issue.
Overview
Standardises customer communication and keeps a record of every email next to the work.
Key features
- Admin management of email templates (name, subject, message).
- “Send Email” popup on the issue page, controlled by a permission.
- Placeholders filled from issue and project data.
- Attach new images or pick existing issue attachments.
- Notifications tab on the issue lists every email sent.
Screenshots
Screenshots coming soon.
Built for a client engagement. Client names, data and source code are kept confidential.
More notifications & messaging plugins
- SMS Messaging (Twilio) Send SMS to customers from an issue using templates, request reviews in one click, and keep a full SMS history.
- Urgent Issue SMS Alerts Texts the assignee when an issue becomes urgent, and sends daily reminders while it stays open.
- Customer Auto-Email Automatically emails the customer when a ticket is created and again when it is first assigned.
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