Field Service & Digital Sign-off

On-site technicians check in, complete the service report, capture the customer’s signature and check out — then a PDF report is emailed automatically.

Overview

Built for field service teams: technicians open a secure no-login link on their phone, record the visit and collect a signature on the spot.

The completed report is generated as a PDF, attached to the issue and emailed to the right people.

Key features

Secure shareable link for on-site technicians on configured trackers.
Check-in and check-out update the issue status and record visit times.
Service report form saves custom field values and photos to the issue.
Customer signature captured on a touch canvas and stored as an attachment.
PDF service report generated, attached to the issue and emailed to groups, addresses or emails held in issue fields.
Check-in and check-out times available as issue list columns.

Screenshots

Screenshots coming soon.

Built for a client engagement. Client names, data and source code are kept confidential.

Helpdesk with Customer Chat A lightweight helpdesk: customers follow a ticket through a secure public chat link or by email, and are notified when it changes.

Have a Redmine project in mind?

Share what you need — a new plugin, a workflow change or an integration. Estimates and timelines are provided after reviewing scope and technical requirements.

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